Some folks at work got a mailer from the great TW..................saying that as of november 1st, they will be charging an additional $3.95 per month for LEASING THEIR EQUIPMENT!!!
The charge is for the TW modem. You can continue to rent theirs or buy your own and avoid the charge.
The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness. John Kenneth Galbraith
The modem lease fee. Yea, that was rumored to be happening for a while. They say it is to further improve service, but nothing ever changed. That's why people have refurbished cable boxes that were made way back when that are larger than 1984 record players on their tv stands. They charge rental fees for those, but where does the money go? Glenn Britt's pocket.
Also if you ever needed to complain to corporate you can email the ceo directly.
How do we get that email address...........cause there are many folks who are ready to do just that. And yes....we heard that folks have been laid off.....yet their prices continue to rise. Are they losing money or is verizon giving them a run for their money? There's a new cowboy in town now!
When the INSANE are running the ASYLUM In individuals, insanity is rare; but in groups, parties, nations and epochs, it is the rule. -- Friedrich Nietzsche
“How fortunate for those in power that people never think.” Adolph Hitler
How do we get that email address...........cause there are many folks who are ready to do just that. And yes....we heard that folks have been laid off.....yet their prices continue to rise. Are they losing money or is verizon giving them a run for their money? There's a new cowboy in town now!
Glenn.britt@twcable.com is the ceo's email. Marco.pezutto@twcable.com is the guy in charge of the call center in Rotterdam.
The layoffs were random as heck. Quite a few of us were dropped for miniscule reasons to make way for something. Not sure what though. I have my suspicions, and believe that the recent acquisition of NFL network has something to so ith it. They had to pay something, why not fire the people you pay the most commission to? They would rather pay us the unemployment rate than the amount we were making I believe.
We were taking New England calls, Buffalo area, and Syracuse calls near the end of my time when in the good old days it was just local albany area calls. Everything was smoother and we were familiar with the coding process and equipment here. They threw us to the wolves basically and call wait times for customers used to be less than a minute then skyrocketed to 15+. I still talk to some of the people that work there and they are bitter. Non stop calls from all over the northeast and no extra pay for so much more work. They say the call que, which we can see how many people are waiting on hold, is never lower than 45. Meaning there is always people on hold no matter when you call during peak hours.
Good luck emailing the Ceo. I heard he was always decent about himself or someone in his office getting back to customers. I hope fios gets here soon so I can get a job with them. Time Warner screwed my family over. We moved here 4 months after I got a cozier position then fire me and others for laughable reasons. (Obviously not serious, since we ALL got unemployment uncontested). Just a fishy company. Really behind on the times and technology.
Well confirmed something...if you call during the day you can get thru at least I was able to this morning when I had a problem with an email. I still give them an F though cause last night I gave up waiting
The modem lease fee. Yea, that was rumored to be happening for a while. They say it is to further improve service, but nothing ever changed. That's why people have refurbished cable boxes that were made way back when that are larger than 1984 record players on their tv stands. They charge rental fees for those, but where does the money go? Glenn Britt's pocket.
If the U.S. is going to accomplish the Obama administration's goals for the high-speed internet across the country, fiber-optic cable will need to become the equipment of choice, according to a recent Foreign Policy report.
Responding to President Obama's recent State of the Union address, the report focused on the President's promise of "high-speed wireless coverage to 98 percent of all Americans." This goal, according to Charles Kenny, senior fellow at the Center for Global Development, will rely on the widespread use of fiber-optic cable if it is going to be achieved sufficiently.
"There is more than one way to deliver superfast connectivity - cable television wires can manage 50 megabits per second speeds, for example," Kenny wrote for Foreign Policy. "But for really fast internet, fiber-optic cable is technically unbeatable - it can deliver speeds twice as fast as cable and up. Why settle for a Ferrari when a Bugatti Veyron can go twice as fast?"
Fiber-optic cable has become key to internet access across the globe. Venezuela, for example, recently announced it will connect its internet resources to Cuba through an underwater fiber-optic cable.
...you are a product of your environment, your environment is a product of your priorities, your priorities are a product of you......
The replacement of morality and conscience with law produces a deadly paradox.
STOP BEING GOOD DEMOCRATS---STOP BEING GOOD REPUBLICANS--START BEING GOOD AMERICANS
Time Warner's local call center is still open but they have drastically cut the staff and hours. Dumb move as their once excellent customer service has suffered, and long waits have become the norm. Unfortunatly the competition also sucks. I had my Direct TV installer refuse to put my dish's up unless I gave him $200 cash. I called customer service and they said they were an independent contractor and that it would be noted. They then told me it would be 3 weeks before they could get someone out to see me! Then you got Dish, were every storm knocks out your picture,(we have it at my job).... UGggghhhhh
Let's see what DV says about this one. I DARE him to provide EVIDENCE contradicting this.
My next door neighbor just called, this is the third time the digital adapter box lost power or something. They just called cable at the 1-866-321-CABL phone number and told me something. I decided to check for myself and hear it.
If you call and try for tech support for cable TV and need to talk to a human, the recording says first something about longer than normal wait times but goes one, "we can't accept your call now, please try again later."
Watch, I can see the reply now, "our service is working excellently so there's no need to call." He's too CHICKEN to call because once again he will be proven WRONG and he just hates to be wrong.
Optimists close their eyes and pretend problems are non existent. Better to have open eyes, see the truths, acknowledge the negatives, and speak up for the people rather than the politicos and their rich cronies.
Time Warner's local call center is still open but they have drastically cut the staff and hours. Dumb move as their once excellent customer service has suffered, and long waits have become the norm. Unfortunatly the competition also sucks. I had my Direct TV installer refuse to put my dish's up unless I gave him $200 cash. I called customer service and they said they were an independent contractor and that it would be noted. They then told me it would be 3 weeks before they could get someone out to see me! Then you got Dish, were every storm knocks out your picture,(we have it at my job).... UGggghhhhh
How about they don't have call center people in the U.S.
How about they are using people in foreign countries, paying them sh*t for wages, and charging us higher prices for subscription
Optimists close their eyes and pretend problems are non existent. Better to have open eyes, see the truths, acknowledge the negatives, and speak up for the people rather than the politicos and their rich cronies.
Let's see what DV says about this one. I DARE him to provide EVIDENCE contradicting this.
My next door neighbor just called, this is the third time the digital adapter box lost power or something. They just called cable at the 1-866-321-CABL phone number and told me something. I decided to check for myself and hear it.
If you call and try for tech support for cable TV and need to talk to a human, the recording says first something about longer than normal wait times but goes one, "we can't accept your call now, please try again later."
Watch, I can see the reply now, "our service is working excellently so there's no need to call." He's too CHICKEN to call because once again he will be proven WRONG and he just hates to be wrong.
Did you see? DV was signed on, but, as I predicted, he refused to respond, he was wrong, we were right. Yes, our TV can be working, the phone, the internet, but IF you have to call, they either make you wait on hold for an hour or say "no calls accepted." Just stealing money from us and the coward won't come on here and admit that he is wrong and we are right, TW customer service is the worst
Optimists close their eyes and pretend problems are non existent. Better to have open eyes, see the truths, acknowledge the negatives, and speak up for the people rather than the politicos and their rich cronies.
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