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State budget cut limits 211 hotline service
Call center connects people with agencies for help with problem
BY VALERIE BAUMAN The Associated Press

    ALBANY — Most New Yorkers can pick up a phone and dial one number to find out what services or assistance they’re eligible for — regardless of their needs.
    But a 92 percent cut in state funding for the 211 hot line could drastically limit its ability to help connect New Yorkers with the services they need and halt a planned expansion across the state.
    “Everyone at one time or another in their life has needed help — and that’s why I like this program,” said Susan Hager, president of the United Way New York State.
    The 211 hot line connects people with information about what government agencies or nonprofi t groups can help them with their specific needs — whether a foreclosure is imminent, a family member has an illness requiring expensive treatment, or a natural disaster has struck.
    “In New York we’re very fortunate. We have a very rich array of services that are provided both by the government and the not-forprofit sector,” Hager said. “However finding the right service can be a very daunting task as people make phone call after phone call.”
    Each call center is part of a regional collaboration of stakeholders including United Ways, members of New York State Alliance of Information and Referral Systems, local governments, service providers and others.
    In the 2007-2008 fiscal year, the 211 program received $6.3 million in state funding. But the state only allotted $500,000 for the current fiscal year.
    “It was very shocking to see the state walk away from that commitment,” Hager said.
    No other state has made cuts to the 211 program anywhere near the levels New York has, said Sally Fabens, a United Way spokeswoman.
    “Funding for the 211 program was eliminated in the executive budget,” said Mark Hansen, a spokesman for Senate Majority Leader Dean Skelos. “Given that the 211 program had unspent funds available, and in light of the limited resources available for budget restorations, the Legislature restored $500,000 for the program because it provides a valuable services for New Yorkers.”
    The 211 service is available to 74 percent of the country. In New York, 13.4 million people have access to the call centers in Buffalo, the Finger Lakes, Westchester County and New York City. About 360,000 people used the 211 service in 2007.
    When the 211 budget was cut, plans were in the works to expand the service to the rest of the state.
    Now those plans could be put on hold indefinitely and current services could be limited.
    “We’re not a group of people that give up easily, so we are still trying to get additional funding for this year because this service is so important for New Yorkers,” Hager said.
    Assembly Speaker Sheldon Silver’s office provided hope that additional funds could be added.
    “While the budget is complete, we are always looking at what additional needs are out there,” Assembly spokeswoman Sisa Moyo said.
    The governor’s office offered a more bleak view for 211 and other state programs.
    “We’re in tough fiscal times right now and we had to make many difficult choices in order to balance the budget, including reducing funding for this private organization,” said Matt Anderson, spokesman for the Division of the Budget. “When closing an over $5 billion deficit, there will inevitably be many worthy programs that receive decreased state aid.”

Why isn't it just digital on time warner service.....we all pay a large amount for use of their services by our own choice,,,,,,I'm sure this could be a nice public service by them......ya know internet access(Road Runner), phone, cable all digital.....the voice could be the voice of Gilbert Godfrey with a nice list of numbers..........

How about....'let your fingers do the walking through the yellow pages?' How lazy can we get?

The new lingo is----"just google it"........listen to the teens and pre-teens....not a one of them knows how to use a phone book......and they have the web on their cell phones.......

Ok then....just 'google it'!